Carbon Repeal Notice
All Sanctuary Energy customer prices were adjusted on 20 February 2015 to account for the carbon repeal. Adjustments will be backdated to 1 July 2014 and you will see this in your next household bill as a credit, which could take up to three months depending on your next meter read and billing date.
If you have transferred away from Sanctuary Energy since 1 July 2014, we will settle your account over the next few weeks and if this results in a refund we will pay this via EFT. Sanctuary Energy has the capacity to refund by cheque, but this will only be by request and could result in longer delays than an EFT transfer.
If you have any further questions on this statement, please contact one of our friendly team members. Contact details are available from the Contact Us page.