Contact Sanctuary Energy
Sanctuary Energy is committed to providing excellent customer service. Our customer service team can help you with billing or payment enquiries, registration of special needs and referral to interpreter services.
If you have a problem or concern regarding our service or your rights, please promptly contact our Customer Service team. You can expect to be treated with courtesy and respect at all times and we ask that our staff are treated in the same manner.
We record, analyse, monitor and report on customer calls and we are dedicated to reasonable resolution.
For electricity supply please contact us:
For Solar, Solar Hot Water, Heat Pump Exchange enquiries and service:
If you are unsatisfied with the outcome of your complaint, you may wish to contact the Energy Ombudsman in your State or Territory to have the matter reviewed: