Rebates and Concessions
State and Territory Governments provide rebates and concessions to reduce the cost of electricity to eligible customers. If you hold a current Pensioner Concession card, Healthcare card or Veterans’ Affairs card or suffer from diagnosed medical conditions, you may be eligible for concessions on electricity services. To find out which rebates or concessions you might be eligible for, refer to the following Government web sites:
There are several government rebates and concession schemes in place. Please contact us for information on eligibility requirements and how to apply:
QLD: Electricity (Pensioner) Rebate, Emergency Life Support Concession, Home Energy Emergency Assistance Scheme. You can also contact the Concessions Unit of the Queensland Department of Communities for more information about eligibility, click here for further details. Please note: Medical rebates (if applicable) must be applied for, and are paid directly, by the Queensland Government.
NSW: Low Income Household Rebate (previously known as the Energy or Pensioner), Life Support Electricity Rebate, Energy Accounts Payment Assistance, click here for further details. The NSW Government’s Family Energy Rebate is designed to help families manage their energy costs. click here for further details. Please note: The Family Energy Rebate (if applicable) must be applied for, and are paid directly, by the New South Wales Government.
ACT: Energy Concession (incorporating pensioner rebate and healthcare rebate) and Life Support Rebates. For information on Energy Concessions click here. For information on Life Support rebates click here.
SA: To determine if you are eligible for an available Energy or Medical Heating and Cooling Concession or the payment assistance scheme, please contact the Department of Communities and Social Inclusion by visiting their website (click here) or telephoning the Concessions Hotline on Ph: 1800 307 758.
NSW Low Income Household Rebate Application
The Energy Rebate is provided on behalf of the State Government. The New South WalesState Government wholly funds the rebate; determines the rebate amount, and the rules that govern the rebate.
Click here to download a PDF copy of the NSW Energy Rebate form.
NSW Medical Energy Rebate Application
The NSW Medical Energy rebate is for customers who are unable to self-regulate their body temperature. It may be associated with certain medical conditions such as Parkinson's disease and multiple sclerosis.
Click the link to download a PDF copy of the NSW Medical Energy Rebate form.
NSW Life Support Rebate Application
The Life Support rebates are provided on behalf of the NSW Government. These rebates support people who require life support equipment such as a Positive Airway Pressure Device.
Click the link to download a PDF copy of the NSW Life Support Rebate form.
Queensland Energy Rebate Application
The Energy Rebate is provided on behalf of the State Government. The Queensland State Government wholly funds the rebate; determines therebate amount and the rules that govern the rebate.
Click here to download a PDf copy of the QLD Energy Rebate form.